This role is the key point of contact for customers and plays a critical part in ensuring a smooth Order to Cash process across order management, delivery coordination, invoicing support and customer communication. You will also work closely with 3PL providers and internal teams to ensure orders are fulfilled accurately, efficiently and on time.
If you enjoy structured, fast-paced operational roles and pride yourself on accuracy and attention to detail, this is a fantastic opportunity to join a stable business with a supportive team culture.
About the Role
As the Admin / CSO, you will be responsible for end-to-end operational customer support, including order processing, delivery coordination and invoice-related administration. Day-to-day responsibilities include:
- Acting as the primary point of contact for customer queries relating to orders, delivery and invoicing
- Managing the full order lifecycle through to dispatch and delivery (Order to Cash)
- Liaising directly with 3PL providers to support order fulfilment and inventory targets
- Providing support to the sales team for customer and stock related enquiries
- Ensuring “first time right” order accuracy and customer communication
- Completing administration and reconciliation tasks linked to order processing and logistics operations
This role includes a strong admin and reconciliation component, responsible for checking and approving billables generated through the Order to Cash process, including:
- Cost reconciliation against 3PL invoices and billables
- Import charge verification
- Invoice charge and payment verification
- Wharf cartage
- Container unpacking, storage and loose packaging stock storage
- Local repacking operations
- Local deliveries and interstate transport movements
- Stock reconciliation and inventory management support
- Other administration duties as required
About You
To be successful in this role, you will have:
- Experience in customer service within supply chain, logistics, transport or manufacturing
- Strong attention to detail, particularly around orders, costs and invoices
- Confidence liaising with 3PL providers and internal stakeholders
- Strong communication skills and customer-first mindset
- Ability to work in a fast-paced environment with a “first time right” approach
- Strong administration skills and systems confidence (ERP experience highly regarded)
- A proactive, improvement-focused attitude and willingness to support across the team
- Full-time opportunity with a stable, growing business
- St Kilda location
- Hands-on operations role with exposure across logistics, customer service, invoicing and inventory
- Supportive team environment with cross-training and development
Apply now via Seek, or reach out to Sarah Wilkinson at Morgan Consulting for a confidential discussion.
