We’re working with a respected not-for-profit aged care organisation seeking an experienced Client Advisor for a 4-week temporary assignment, based at their Blackburn office, supporting their Frankston-based clients.

This hands-on role will see you supporting elderly clients to remain living safely and independently at home through the effective delivery and oversight of Home Care Packages (HCPs).

Key Responsibilities:

• Act as the first point of contact for incoming enquiries and complete client intake and assessments (phone-based).
• Deliver accurate, tailored information to clients and their families regarding aged care support options.
• Assist clients in understanding their package spend and available services aligned to their care goals.
• Maintain detailed, respectful, and compliant client records and case notes.
• Build strong relationships with internal teams and external service providers to ensure high-quality outcomes.
• Actively promote and refer clients to other Benetas services as appropriate.
• Ensure all advice and support aligns with relevant legislation and client rights.
• Apply best practice models in assessment, care planning, implementation, and evaluation.

• Experience working with Home Care Packages and strong understanding of the aged care sector.
• Sound knowledge of aged care reforms, with some familiarity of Support at Home preferred.
• Clear and empathetic communicator, confident in phone-based client engagement.
• Skilled in case noting and working within compliance frameworks.
• Comfortable working in a fast-paced office environment with a remote delivery model.
• Passionate about supporting older Australians with dignity and care.