Customer Service Administrator
Not-for-Profit Organisation | Blackburn | 4-Month Full-Time Contract
We are currently recruiting for a Customer Service Administrator to join a well-respected not-for-profit organisation based in Blackburn. This is a full-time, 4-month contract with an ASAP start, working within a supportive and fast-paced team environment.
This role is ideal for someone who enjoys helping people, thrives in a busy setting, and can confidently manage a high volume of incoming calls while providing excellent administrative support. You’ll be working under a fantastic Team Leader who is known for being supportive, approachable, and genuinely invested in their team.
Key responsibilities will include:
• Handling a high volume of inbound calls from clients, families and stakeholders
• Providing accurate information and directing enquiries to the appropriate teams
• Processing client information and maintaining records across internal systems
• Supporting general administration tasks including data entry, document management and follow-ups
• Working closely with internal teams to ensure smooth service delivery
About you:
• Previous experience in a customer service and/or administration role
• Comfortable working in a fast-paced, high-volume environment
• Strong communication skills and a professional phone manner
• High attention to detail and good computer skills
• Ability to manage competing priorities and stay calm under pressure
Experience in aged care or community services is highly regarded, but not essential.
This is a great opportunity to join a purpose-driven organisation where your work directly supports the community, all while being part of a warm and collaborative team.
Please note: As part of our recruitment process, shortlisted candidates will be asked to complete a brief 5-minute video interview with the recruiter via Microsoft Teams prior to client submission.
Apply now or reach out for a confidential discussion. Sarah Wilkinson
Customer Service / Administrator
Customer Service / Administrator
Contract Type:
Full Time
Location:
Blackburn - Victoria
Industry:
Business Support & HR
Contact Name:
Sarah Wilkinson
Contact Email:
swilkinson@morganconsulting.com.au
Contact Phone:
(3) 8606 0364
Date Published:
27-Jan-2026
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