We’re partnering with a standout business that genuinely puts its customers and team first. This is a perfect opportunity for a confident, solutions-focused Customer Service Representative
to step into a role where your communication skills and people-first mindset are truly valued.
If you're someone who thrives in a fast-paced, team-driven environment and takes pride in delivering exceptional service keep reading.
What you’ll be doing day-to-day:
- Handling inbound enquiries via phone and email with professionalism and care
- Providing timely solutions, product information and troubleshooting support
- Logging all customer interactions in CRM systems accurately
- Collaborating with internal departments to resolve more complex issues
- Representing the brand with warmth, empathy and a can-do attitude
- Prior experience in customer service, contact centres or similar client-facing roles
- Strong communication skills – clear, friendly and confident
- A calm, solutions-oriented approach to challenges
- Tech-savviness with CRM systems or quick learner attitude
- Reliability, accountability, and a positive, team-first mindset
- A people-focused business with real career progression pathways
- Supportive, close-knit team with excellent training and leadership
- Hybrid working available after training period
- Beautiful Melbourne office
- Competitive salary and job stability
