Customer Solutions Representative – MSP

Location: Melbourne CBD

Type: Permanent

Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You’ll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting.

Duties:

• Administer and support Windows Server (2008–2019+), Active Directory, Azure AD, Group Policy, DNS, DHCP.
• Manage Exchange, Office 365, SQL Server, and Intune environments.
• Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution.
• Implement endpoint security, compliance, and patch management strategies.
• Develop automation scripts using PowerShell, VBS, and SQL.
• (Nice to have) Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365).
• (Nice to have) Support VMware, Dell EMC, Nutanix, and Veeam backup solutions.

• 2+ years’ experience in systems/infrastructure or desktop engineering (MSP experience preferred).
• Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server.
• Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred).
• Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable.
• Proficiency in scripting/automation (PowerShell essential).
• Understanding of backup, DR, and security compliance frameworks.

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Administrator Associate
• ITIL V4 Foundation

• Strong communication and stakeholder management.
• Ability to balance multiple client priorities in a dynamic environment.
• High attention to detail and documentation.
• Proactive, accountable, and customer focused.

• Paid certifications.
• Bi-monthly team lunches/get togethers.
• Clearly defined progression plan into professional services
• Company discounts across a variety of shops/restaurants