“Big enough to deliver, small enough to care”

In today's competitive market it's no secret that customer service needs to be paramount, and this is especially true in the recruitment industry. Whichever way you look at it, we provide a service - a people-oriented service.

I've worked in the industry for 10 years now, and have seen many consultants fly through the ranks. It's obvious that those who exceed expectations will survive and thrive, resulting in near-boundless financial success and market saturation. Those who don't, won't. It really is that simple.

Here at Morgan Consulting, we pride ourselves on providing a first-class experience for both candidates and clients. We don't want to be 'just another recruitment agency' that promises the world and delivers nothing.

So what do we do at Morgan to ensure we treat you with respect and act with integrity, every step of the way?

Here's what sets us apart…

Respond to every candidate

We strive to provide a personal response to every application and answer any questions where necessary. Just because a candidate might not be suitable for that particular role, does not mean they are worthless and undeserving of a reply. Instead, we believe there is likely to be a future role for them, which will be a better fit.

Treat candidates and clients like humans

We are ALL people at the end of the day – NOT commodities. And should all be treated as such.

Around a year ago, one of our consultants received a phone call from a candidate she couldn't help due to work restrictions. The candidate had been rudely shut down by many other recruiters, but this particular consultant took the time to discuss the market and explain the client's reasons for this. One year later, that candidate resolved his visa issues and wanted to work with our consultant, exclusively. Needless to say, the candidate was placed almost immediately, and for a sizable fee at that.

In recruitment, we have the opportunity to add value to someone's career, but also their quality of life and that should never be taken for granted. Manners and politeness cost nothing; we are all human beings at the end of day.

Create business partnerships 

Our clients aren't just clients. We see them as partners, and our consultants see themselves as an extension of their client's business – ready to promote them to the world and fly the flag as their best brand ambassador.

We endeavour to understand in depth a client's business goals, strategy, structure, processes and culture to help us find the ideal candidate. We're able to extract the real reasons our best candidates should work for that business over competitors, often spending a day in the workplace to get a real feel for the culture and ideal employees.

A tailored, personalised approach

Recognising the individuality of each candidate and client is also integral to delivering a positive customer service experience. We recognise the fact that some people like to communicate via phone, and some prefer email. We realise that even though a candidate might tick all the boxes for a particular role, they might not want to apply for various personal reasons, and therefore we respect that. We listen to you and your needs and adjust our behaviour accordingly.

Listen to feedback

We are in partnership with Recruiter Insider – an independent company that sends an email to every single candidate and client we work with, asking them to review us at each stage of the process.

This data provides an extremely valuable insight into where we might be falling short and how individual consultants can improve, allowing us to direct training where needed.

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

Service over sales

I think providing customer service can sometimes be overshadowed by the need to make a sale or close the deal. Although a report by McKinsey revealed that 70% of customers reduce their commitment to a sale following a negative customer service experience. So surely this means that an honest, respectful service is the key to securing successful placements?

Here are a few highlights from Recruiter Insider, which fill us with confidence that we are on the right track to achieving our mission…

Follow us on LinkedIn or call us on '1800 MORGAN' (1800 667 426) to speak to a specialist recruiter in your region.